Frequently Asked Questions
Everything you need to know about your Medik8 skincare journey.
How can I track my Medik8 order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return authorization.
Are Medik8 products cruelty-free and vegan?
Yes, Medik8 is a 100% cruelty-free brand. We do not test on animals, and the vast majority of our products are also vegan-friendly, with the exception of a few products containing ingredients like honey or beeswax.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I store my Vitamin C and Vitamin A serums?
To maintain maximum potency, store your serums in a cool, dry place away from direct sunlight. Ensure the lid is tightly sealed after every use to prevent oxidation.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.