Returns & Exchanges
We want you to be completely satisfied with your Medik8 skincare journey, which is why we offer a 30-day return policy for products purchased directly from our official site. If a product doesn't suit your skin, we are here to help you find a better alternative or process a full refund.
Initiate Your Request
Contact our Customer Care team within 30 days of receiving your order to obtain a Return Authorization number and a prepaid shipping label.
Prepare the Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.
Ship to Medik8
Affix the provided return label to your package and drop it off at any authorized carrier location; be sure to keep your tracking receipt for reference.
Refund Processing
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing